CLINIC POLICIES
Deposits
Upon booking your appointment, you will be required to pay a deposit. The fee will be taken at the time of booking. This is a set percentage of 30% for facial and massage appointments and 40% for injectable treatments. If you have not paid your deposit within 48 hours of your appointment slot - it will not be confirmed. We reserve the right to cancel your appointment without notice. Your deposit paid will be deducted against the full treatment cost on the day of your appointment.
Rescheduling
We understand that you may wish to reschedule your appointment to a new date/time, if you need to do this, please do so within 48 hours of your appointment booked. You can message me directly or amend your booking yourself to do this. Your deposit paid will be transferred into the new time slot.
Cancellations
If you need to cancel your appointment, please do let me know with at least 48 hours notice. This will allow me time to try and re-fill your slot. You can cancel directly via your booking link or message me directly to do this. Any cancellations made after the 48 hours notice period, will not have their deposit refunded.
No-Shows
Any client that fails to turn up to their appointment, will not be refunded their deposit paid due to loss of earnings.
Keeping on Time
If you are running late, please let me know ASAP. I will do my best to fit you in, but I may not be able to provide the full service or treatment. If you are 15 minutes late or more, your appointment will be cancelled and you will lose your deposit paid. I try my best to run on time, I really appreciate if you do too.
Client Complaints
My main priority is for my clients to leave completely satisfied with the services they receive from me. Complaints are very rare, but I take them seriously. If for whatever reason you are not happy with your treatment/service, please let me know ASAP. I will do my best to put things right where I can.
Contact myself and tell me you are not happy with the service you’ve received. Whether it is while you’re still with me in the clinic or as soon as possible after leaving. I will listen to your feedback and ask necessary questions to understand your complaint. I will aim to resolve all complaints within four-eight weeks.
If you have already left the clinic, please don’t visit another practitioner before allowing me to see you, I have the right to see exactly what the service or treatment you received looks like. If you go elsewhere before coming back to me, I cannot assess the problem and will not proceed any further with your complaint. Mutually we will arrange a suitable time for you to come back to the clinic to discuss your complaint and find a resolution.
Where I think your complaint is reasonable, I will redo part or all of the treatment again as soon as possible, free of charge. If I can’t fix the problem, a partial or full refund may be considered.
Clinic Cosmetique Aesthetics & Beauty does not discriminate based on any protected characteristics, and is supportive of client needs, within the restrictions of their services and spaces. I have zero tolerance for any form of harassment and/or discrimination, and will take action against these behaviours as I see fit, in line with clinic policy.